Terms & Conditions

Effective Date: March 8, 2025

By purchasing and enrolling in our programs, courses, memberships, or coaching services, you agree to the following terms and conditions. Please read them carefully.

1) Self-Guided Online Courses

Self-guided courses, including but not limited to Mindset Reset, Career Transition, Align Your Career Path, The Trust Factor + Bonuses, Manifest Abundance, Holiday Gift Guide, Should I Stay in This Relationship, The Discover the Power Within, The Trust Factor, are final sale and non-refundable. Due to the digital nature of these courses, all purchases are considered final, and no refunds will be issued.

2) Online Programs with Workshop Series

For programs that include both online content and live workshops, such as The Discover the Power Within Camaraderie Program, The Trust Factor Relationship Program, The Making Money Manifesto, the following refund policy applies:

  • Full Refund: If cancellation is requested in writing before the orientation session is completed. To ensure clarity and a fair resolution, a meeting with the coach is required to discuss the situation before the refund is processed.

  • 25% Refund: If cancellation is requested after the orientation but before the second workshop session is provided (regardless of attendance).

  • No Refunds: After the second workshop is provided.

  • Students will retain access to the online program even if they discontinue live participation after the first workshop.

3) Membership Levels

All membership subscriptions are final sale and non-refundable. Subscribers may cancel anytime before the next billing cycle to avoid future charges. Once canceled, access will remain available until the end of the current billing period.

4) Private Group Coaching

Programs such as Wisdom Wednesdays and Thankful Thursdays are final sale and non-refundable. To ensure clarity and a fair resolution, a meeting with the coach is required to discuss any concerns before making any adjustments.

5) One-on-One Coaching

All one-on-one coaching purchases are final and non-refundable. However, if you have unused sessions, they may be applied as a credit toward eligible online programs or future coaching sessions. To ensure clarity and a fair resolution, a meeting with the coach is required to discuss the situation before any credit adjustments are made. Please refer to your signed coaching agreement for further details.

6) Payment Policy

  • All bookings require full payment to secure and begin the program. Visa, MasterCard, Discover, and American Express are accepted online.

  • Payment plans must remain current for continued access to courses, workshops, group coaching, or private coaching sessions. Failure to make timely payments may result in temporary suspension or permanent revocation of access until the account is settled.

  • If a payment fails and remains unresolved for more than 7 days, program access may be paused until the balance is paid in full.

  • In the event of non-payment beyond 30 days, the coach reserves the right to employ a third-party collection agency to recover the outstanding balance. Any additional fees associated with the collection process will be the responsibility of the Student.

7) Scheduling & Attendance

  • Group Coaching & Workshops: To get the most value from your program, you are encouraged to attend and participate in all sessions. Attendance is not mandatory but is highly recommended for the best experience.

  • One-on-One Coaching: Sessions must be scheduled in advance. If a session needs to be rescheduled, at least 24 hours' notice is required, or a late rescheduling fee is administered to retain the missed session. Arriving 10 minutes later or more is considered a no-show and will result in an automatic cancellation without the opportunity to reschedule.

  • Camaraderie Program Specific Rules: If you arrive more than 5 minutes late to a group session without notice, you must acknowledge this to the group and take responsibility for the missed session.

  • Clarity Calls: Must be rescheduled at least 24 hours in advance online. Missing a Clarity Call by more than 2 minutes will result in an automatic cancellation without the opportunity to reschedule.

8) Disclaimers & Responsibility

  • The Student understands that the Coach is not acting in the capacity of a doctor, licensed dietitian, psychologist, or any other licensed professional and that any advice given by the Coach is not meant to take the place of advice from these professionals. If the Student is under the care of a healthcare professional or currently uses prescription medications, the Student should discuss any dietary changes or supplement use with their doctor and should not discontinue any medications without medical supervision.

  • The Student acknowledges that they take full responsibility for their life, well-being, and all decisions made during and after the program.

  • The Coach makes no guarantees regarding specific results or outcomes from participation in courses, programs, or coaching sessions. The success of each participant depends on their commitment, effort, and application of the material.

9) Intellectual Property & Use Restrictions

  • All content provided in courses, programs, and coaching sessions is the intellectual property of Brandi Kiana-Jo and may not be copied, shared, or used for commercial purposes without written permission.

  • Unauthorized sharing or distribution of login credentials, course materials, or coaching content is strictly prohibited and may result in immediate termination of access without refund.

10) Arbitration, Choice of Law & Limited Remedies

  • If a dispute arises between the Coach and Student, both parties agree to submit to binding arbitration before the American Arbitration Association (Commercial Arbitration and Mediation Center for the Americas Mediation and Arbitration Rules).

  • Any judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction. Such arbitration shall be conducted by a single arbitrator.

  • The sole remedy that can be awarded to the Student in arbitration, if applicable, is the refund of any unused portion of prepaid services, as determined at the sole discretion of the Coach. No consequential or other damages shall be awarded.

  • This agreement shall be governed by and construed according to the laws of the State of Hawai’i. If any provision of this Agreement is deemed unenforceable, the remaining portions shall remain in full force.

  • The Coach reserves the right to employ a third-party collection agency to recover unpaid balances as outlined in the Payment Policy.

11) Agreement to Terms

By purchasing and enrolling in any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

For any questions, please contact us at bkj@brandikianajo.com or visit www.brandikianajo.com